All Systems Operational

Web Components Operational
90 days ago
100.0 % uptime
Today
Punchh API ? Operational
90 days ago
100.0 % uptime
Today
Authentication API ? Operational
90 days ago
100.0 % uptime
Today
Management Dashboard ? Operational
90 days ago
100.0 % uptime
Today
POS API ? Operational
90 days ago
100.0 % uptime
Today
Webhook API ? Operational
90 days ago
100.0 % uptime
Today
POS DataSink API ? Operational
90 days ago
100.0 % uptime
Today
Punchh POS Control Center ? Operational
90 days ago
100.0 % uptime
Today
Background Processes Operational
90 days ago
99.99 % uptime
Today
Campaigns ? Operational
90 days ago
100.0 % uptime
Today
Data Exports ? Operational
90 days ago
99.99 % uptime
Today
Event Webhooks ? Operational
90 days ago
100.0 % uptime
Today
Segments ? Operational
90 days ago
100.0 % uptime
Today
Internal Data Sync ? Operational
90 days ago
100.0 % uptime
Today
Data Pipelines ? Operational
90 days ago
100.0 % uptime
Today
Partners Operational
90 days ago
100.0 % uptime
Today
AWS ? Operational
90 days ago
100.0 % uptime
Today
Cloudflare ? Operational
90 days ago
100.0 % uptime
Today
Databricks ? Operational
90 days ago
100.0 % uptime
Today
Cloudinary ? Operational
90 days ago
100.0 % uptime
Today
Tableau ? Operational
90 days ago
100.0 % uptime
Today
Sendgrid ? Operational
90 days ago
100.0 % uptime
Today
Mandrill ? Operational
90 days ago
100.0 % uptime
Today
Twilio ? Operational
90 days ago
100.0 % uptime
Today
Confluent Cloud ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Aug 6, 2025
Resolved - This incident has been resolved.
Aug 6, 16:44 PDT
Identified - The issue has been identified and a fix is being implemented.
Aug 6, 15:23 PDT
Investigating - Data synchronization issue allowed some guests to double redeem their loyalty rewards.
We have identified a data synchronization issue that may have allowed some guests to redeem the same loyalty reward more than once.

* This issue could potentially result in duplicate redemptions and unexpected reward utilization for affected businesses.
* Our team is currently conducting a thorough investigation to quantify the exact impact per brand and ensure all affected records are properly reconciled.
* We are working diligently to implement safeguards to prevent recurrence of this issue
.
If you believe your brand may be impacted or require more details, please contact your designated **Customer Success Manager or Support Representative** for personalized assistance.

We appreciate your patience as we complete our investigation and will provide updates as more information becomes available.

Aug 6, 15:03 PDT
Aug 5, 2025
Completed - The scheduled maintenance has been completed.
Aug 5, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 17:00 PDT
Scheduled - We are excited to announce a scheduled new release for our platform. This release is part of our commitment to continually enhance our services, introduce new features and capabilities, and ensure our customers have the best experience possible. For detailed information on the newly released features and capabilities, please refer to the https://support.punchh.com/s/article/Punchh-Platform-Release-Notes-5-August-2025-Deployment

Scheduled Release Details:

Date: 5th August
Time: 17:00 PDT
Expected Duration: 1 hour.
Customer Impact:

Rest assured, our platform will remain fully operational, and you should not experience any interruptions in services.

If you have any questions or require further assistance, please do not hesitate to contact our support team.

Thank you for your continued trust in our services.

Aug 4, 10:39 PDT
Aug 4, 2025
Resolved - Data export functionality is now fully operational. The issue has been resolved, and normal export processes have been restored.
Aug 4, 07:16 PDT
Identified - The issue has been identified and a fix is being implemented.
Aug 4, 07:10 PDT
Update - We are continuing to investigate this issue.
Aug 4, 07:06 PDT
Investigating - We are currently investigating an issue where data exports are failing on the Punchh Platform. This may include scheduled/on-demand exports or integrations, dependent on export functionality.
• Incomplete or failed data export jobs
• Delays in accessing scheduled exports

Aug 4, 06:57 PDT
Aug 3, 2025

No incidents reported.

Aug 2, 2025

No incidents reported.

Aug 1, 2025

No incidents reported.

Jul 31, 2025

No incidents reported.

Jul 30, 2025

No incidents reported.

Jul 29, 2025

No incidents reported.

Jul 28, 2025

No incidents reported.

Jul 27, 2025

No incidents reported.

Jul 26, 2025

No incidents reported.

Jul 25, 2025

No incidents reported.

Jul 24, 2025

No incidents reported.

Jul 23, 2025

No incidents reported.