The fix has been successfully implemented, and the platform is now fully operational. Mobile applications are functioning normally, and all services are stable.
We will continue to monitor the platform closely to ensure everything remains healthy.
Thank you for your patience while we worked to resolve the issue.
Posted May 29, 2025 - 05:52 PDT
Identified
We’ve identified the cause of the issue affecting the Punchh APIs used by mobile applications. A fix is being prepared and will be implemented soon.
At this time, only mobile applications are impacted. All other platform functionalities are working as expected.
We’ll share another update once the fix is in place.
Posted May 29, 2025 - 04:50 PDT
Update
We’re still looking into the issue with Punchh APIs. Mobile apps might crash or not work properly. We’ll share more info soon.
Posted May 29, 2025 - 02:56 PDT
Investigating
We are currently investigating an issue affecting Punchh APIs and Incoming webhooks, which are exhibiting unexpected behavior. As a result, customer mobile applications may experience degraded functionality or may be unable to load certain features.
Our teams are actively working to identify the root cause and reduce the impact as quickly as possible. We will share updates as soon as more information becomes available.
Customer Impact: • Users may experience app crashes or unexpected behavior in mobile applications. • Incoming webhooks to the Punchh system may encounter errors.
We sincerely apologize for the inconvenience and appreciate your patience as we work to resolve this issue. Thank you for your continued support.
Posted May 29, 2025 - 02:04 PDT
This incident affected: Web Components (Punchh API, Webhook API).