The issue has been identified and a fix is being implemented.
Posted Aug 06, 2025 - 15:23 PDT
Investigating
Data synchronization issue allowed some guests to double redeem their loyalty rewards. We have identified a data synchronization issue that may have allowed some guests to redeem the same loyalty reward more than once.
* This issue could potentially result in duplicate redemptions and unexpected reward utilization for affected businesses. * Our team is currently conducting a thorough investigation to quantify the exact impact per brand and ensure all affected records are properly reconciled. * We are working diligently to implement safeguards to prevent recurrence of this issue . If you believe your brand may be impacted or require more details, please contact your designated **Customer Success Manager or Support Representative** for personalized assistance.
We appreciate your patience as we complete our investigation and will provide updates as more information becomes available.